When we call a new business, this is the number one response we get!
A CRM is a database tool to allow recording of all aspects of your dealings with customers, notes, conversations, emails, orders, favourite products. Does the manager only like been phoned on a Monday afternoon ? Make a note of it to ensure that always happens. Does your contact only work 3 days ? Don’t waste time ringing them on other days, use your CRM to keep informed !
To sum it up, a CRM is the ONE tool that WILL help your business grow! It’s not the ONLY tool but it is certainly key to driving growth.
A CRM will let you look at customer details in an instant which increases productivity. such as previous sales, previous conversations etc. and allow you to use this information to predict your customer requirements. If your customer is happy then they will remain loyal to you. Make them happy by using your CRM to look after their every need!