A CRM is an important tool, if you want to learn about your customers. It will allow you to see trends and make you better able to respond to a customer's requirements on a personal level.
Things change rapidly in business, so maybe your current CRM is no longer suitable ? Maybe youâ€™ve outgrown it, or maybe you need more features ?
When we call a new business, this is the number one response we get! A CRM is a database tool to allow recording of all aspects of your dealings with customers, notes, conversations, emails, orders, favourite products. Does the manager only like been phoned on a Monday afternoon ? Make a note of it to [...]